INTRODUCTION
In this privacy policy, “we” and “our” relates to Natural Living. “You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from Natural Living or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. After your purchase, we use a third party customer feedback service to send you an email and request ask for your feedback, which you may choose to leave. The feedback is held on the customer feedback service’s website and on our website. The service provider we use is Soapbox. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you. Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads. The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history. Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below.
– Once the order is launched from the Aspirom UK online store, the buyer accepts the communication by e-mail or telephone through which the administrator carries out his activity.
– This distance contract enters into force upon confirmation of the order by the respective administrator the payment of the advance or the product. Confirmation is made verbally (by phone) or electronically (e-mail, whatsapp)
The terms and conditions of the online store www.aspirom.co.uk are the basis of the contract thus completed.
– The administrator does not consider in any form an unconfirmed order as having the value of a Contract.
The buyer becomes the owner of the goods after confirming the final payment and the difference between the final price and the advance price.
-Prices are displayed on the page dedicated to each product, and do not include delivery costs unless this is expressly specified or is offered as a bonus for large orders. If the price is not displayed, you will be able to request an offer and an operator will communicate the price to you as soon as possible.
-The price of the ordered product is the one displayed on the date of placing the order.
-The price printed on the invoice is the same as the one sent by the operators when confirming the order.
Both the advance and the payment difference can be made only by electronic means, respectively PO, bank transfer or payment by card on the site, the processing of payments being done by Netopya Payments.
-Based on the information held by Aspirom UK and those provided by the buyer, an invoice will be issued for the delivered goods. At the same time, the package will be accompanied by the documentation provided by law for the ordered product (s), as the case may be: certificate / declaration of conformity, guarantee certificate, instructions for use, etc.
Payment :
1. Can be paid with the card through the website www.aspirom.co.uk
2. Can be paid by bank transfer
Inventories
The products are manufactured following an order or payment of the advance. Therefore, the administrator cannot guarantee the availability and immediate delivery of the posted products. Customers are correctly informed, according to the terms and conditions, of the availability of the ordered products before the delivery confirmation. Rarely, communication errors can occur in this regard.
Transportation of products
The transport will be done by a partner company Aspirom Uk. It will be performed in front of the building indicated in the delivery address. In 90% of cases the delivery is made between Friday and Sunday
In the situation where the transport of the products can be done only through the stairs, (in the absence of an elevator, or if the elevator is defective, or if the product does not fit in the elevator, the carrier is not obliged to transport the product on stairs. But only up to the front of the building.
Warranties
For the Gloria model, the warranty for individuals is 2 years, for legal entities 1 year
For the Madame model, the warranty for individuals is 5 years, for legal entities 2 years
The guarantee is granted for office vacuum cleaners.
If the engine stops to run, the buyer should contact the seller as soon as possible. The first step will be to identify the possible problem from a distance and then to try to fix the problem.
If the buyer doesn’t manage to start the engine, the buyer will contact an authorized electrician in order to disassemble the engine and will send it to the service at the address mentioned by the seller.
The seller is exempt from liability for warranty or the warranty may be cancelled in the following situations:
The system housing has been disassembled before the fault has been identified by the seller, as well as if changes have been made to connections, engine, housing or if the seal is broken.
The dust collectors (filters) have not been cleaned / vacuumed on time or replaced for more than a year, which has caused engine failure.
The product has worn out or has been damaged due to overuse or improper maintenance.
The product has signs of bumps, scratches, bends, tears, deformations.
The product displays an abnormal wear.
In case of deterioration of some desk components (plexiglass grille, the key and the lock, handles or dust filter) over time, they will not be covered by the warranty, being considered wear parts.
If any of the elements mentioned above is damaged during transportation, the client has to notify us within 48 hours after the receipt of the desk.
The complaints made afterwards are not taken into consideration.
DO NOT hit the grille with the file or other objects.
Shake the dust filter after 15 to 20 clients.
Replace the dust filter once every 12 months. Annually, a Taifuna representative will contact you for engine overhaul and filter replacement, respectively.
DO NOT dismantle the engine, as you will lose the warranty!
If any of the items listed above are damaged during shipping, the customer must notify us within 48 hours of receiving the office.
Subsequent complaints will not be considered
Return policy
According to GEO 34/2014, you have the right to withdraw from this contract, without specifying the reasons and without incurring penalties within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier, indicated by you, enter into physical possession of the products.
In order to exercise your right of withdrawal you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, or e-mail. Our data are: SC. Interaspir Group SRL, Str. Amurgului no. 17, postal code 077160, Ilfov county, Romania, registered at the Trade Register Office under no. J23 / 6768/2022, Fiscal Identification Code 46945053, Tel +44 7498 768510 email: interaspir@gmail.com
For this purpose, you can use the accompanying withdrawal model, but its use is not mandatory.
In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
As our products are only made to order, and an order is made on the basis of an advance, in case you wish to withdraw, that advance cannot be refunded in the form of money but only in the form of raw materials, unprocessed, materials that were purchased to begin building your order. In case of withdrawal, we can offer you these plates in raw form, unprocessed representing the value of your advance. These materials can be picked up by you within 7 days of our headquarters.
Given that the transport is carried out by a third party company, which will be paid in cash at the destination by the buyer, this amount cannot be refunded by us in case of a return.
If you have taken possession of the product and still wish to return it, it is the buyer’s duty to ensure that the product is properly packaged and delivered to our premises. Delivery and packaging costs are fully borne by the buyer.
Courier service costs are non-refundable.
If you have received products in connection with the contract, ship the products or deliver them directly to us at our headquarters without undue delay and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration of the 14-day period.
The conditions of the right of withdrawal apply only to individual consumers, defined in art. 2, point 1 of GEO 34/2014.
You will have to bear the direct cost of returning the products. The consumer is responsible for the integrity of the product until it enters the possession of the store.
You are responsible for reducing the value of products resulting from handling other than those necessary to determine the nature, quality and operation of the products.
At the request and with the consent of the consumer, Aspirom.co.uk may recommend to the buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order. The original order will be canceled on the date of confirmation of the order of the product (s) replacing the original product.
If you plan to return the product, do not use it! You cannot use the products you have received before making a decision to cancel the sale-purchase agreement. The right of withdrawal exists to allow you to examine the product as you would in a store, not to give you 14 days of free use.
Products that:
· Have been the subject of a special order (changing the size of the desk, the number of drawers or the shape of the countertop, other than those described on the site
· Were made according to the consumer’s specifications (eg: tinting the product in the color desired by the customer, equipping the office with other handles than those included)
· Shows signs of impact, damage, wear
· Have been unsealed and no longer have the original packaging intact.
· Are put by any means in a condition unsuitable for resale
Taifuna.co.uk will bear the return costs if it is attributable to it. (The product (s) received do not correspond to the order, they are different from those requested by its transmission).
For other information related to the return of the products, please contact us via the contact form or at the email address interaspir@gmail.com
Phone number: +44 7498 768510
